COVID-19

BOOKING TERMS AND CONDITIONS

We’re so excited to have you stay with us! To keep things smooth, safe, and super fun, here are a few things you need to know before you arrive:

🩺 Health & Safety First!

The primary guest will need to sign a mandatory registration before or at check-in.
Parents are required to sign the Pedal Cart Agreement, and those with furry companions the Pet Owner Agreement.
Maintain a cruisey 5kms p/h when driving within the park (that's walking pace!).
For everyone’s safety and fun, children must be supervised at all times while in the park.

💳 Payments & Deposits

A deposit is required within 24 hours of booking to lock in your stay.
The full balance is due 7 days before arrival.
Staying during a peak period (like school holidays, public holidays, long weekends, or local events)?
Your full payment is due 30 days prior to arrival.

❌ Cancellations & Changes

Cancelling within 7 days of arrival? Sorry, no refund 😢
Cancelling outside of 7 days?
You’ll get a refund minus a $50 fee for cabins or $20 for sites.
For peak periods, cancel at least 30 days before arrival to receive a refund (minus the same small fee).
No-shows or late arrivals (after 10 a.m. the day after your check-in) may forfeit your booking without a refund.
Want to make changes? Just give us a call. Changes depend on availability, and some special offers can’t be changed or cancelled.

🕓 Checking In & Out

Check in times:

Sites: from 12 p.m.
Cabins: from 2 p.m.
Arriving late? Call us ahead during reception hours to arrange a late check in.
No check ins after 10 p.m. (we like to keep things peaceful for all guests 😊).

Check out times:

Need a late check-out?

Cabins:

Sites:

*BIG4 Perks Members*: Enjoy FREE early check-in and late check out (until 12 p.m.)!

🔔 Late check outs are subject to availability, so just ask Reception when you arrive!

Got any questions? Give us a call or email us a message—we’re here to help you have the best stay ever! 🌞